Since Bluewater opened its doors on March 16, 1999, it has set the benchmark for the ultimate shopping and leisure experience and the rest as they say is retail history….

Rising out of a former chalk quarry among 50 metre-high cliffs – pretty impressive considering that’s as high as 10 double decker buses – Bluewater’s striking architecture is simply unique.

Located in Kent, traditionally known as the Garden of England, our overall site of 240 acres is surrounded by a 50 acre landscape of lakes, parkland and trees making it the perfect place for the whole family to enjoy.

We have 300 stores, over 60 bars, restaurants and cafes along with 13,000 free car parking spaces attracting 28.1 million visitors per annum. From the beginning we have always understood that exceptional customer service is paramount to enjoying the Bluewater experience and our Concierge Desks are on hand to greet you with a warm welcome and help you make the most of your visit. No question is too trivial and what our specially trained hosts don’t know about Bluewater is simply not worth knowing.

Whether you need the latest Cinema listings or advice on where to eat, our specially trained hosts are happy to help. As well as offering a wide range of services, our team will endeavour to ensure that your Bluewater experience is fun, memorable and exciting.

Find our Concierge Desks on the Upper Guildhall, the lower level outside Marks & Spencer and at the Transit Centre.The design of Bluewater was carefully considered after listening to what people said and its triangular design with a flagship store at each point – Marks & Spencer, John Lewis and House of Fraser - over two levels make shopping a breeze.

In between the flagship stores are three distinct shopping malls boasting the most stylish, chic and urban stores to be found anywhere along with restaurants, cafes and bars catering to every taste.

The Guildhall (situated between House of Fraser and John Lewis) boasts a selection of classic and high fashion retail and lifestyle stores.

The Village (situated off The Guildhall) has restaurants for fine dining, lifestyle stores and boutiques.

Rose Gallery (situated between John Lewis and Marks & Spencer) offers the best of the high street.

Winter Garden (access from Rose Gallery) houses the family dining area with something to suit all tastes.

Thames Walk (situated between Marks & Spencer and House of Fraser) showcases stores that appeal to a fashionable urban audience.

The Plaza (access from Thames Walk) boasts Showcase Cinema and a wide selection of bars and restaurants that help make the perfect end to a day out at Bluewater.

The Plaza also links Thames Walk with Bluewater’s exciting events venue, Glow. Whether it’s a wedding fair, DIY event or an antiques fair, it all adds to the inspirational and aspirational flavour of Bluewater.